Get instant answers to all the common questions.
Where are you based?
Our offices are located on Brooklands Road, just south of the centre of Weybridge and ideally situated for the M25 and A3 – this means customers can get to us easily, and our staff can reach clients right across the region quickly and efficiently.
Do you cover all of Weybridge?
We cover all of Surrey and beyond! Even though we’re based in Weybridge, we have clients right across the county and even further afield, with some calls taking us into London, Essex, Kent and even Suffolk! Our team members are happy to come to you wherever you are, and whatever the size of the job. Contact us for more information!
Do you charge a call out fee?
We are immensely proud to be one of the few locksmiths based in the southeast who do not charge a call out fee. Our ethos is that the customer is king, and we believe in fairness for any and all of our clients. As a result our costs are very competitive and any extra fees are built in to the price from the outset – which you will be provided with as soon as you call us. Transparency is a huge part of our working practice.
How experienced are your staff?
At Yourway Locksmith we boast a small but tightly-knit team of vastly experienced trade professionals, all of whom are master locksmiths with many years in the business. The company is fully licensed and bonded, and we run continuous training and education packages for all staff, ensuring that their skills remain extremely high and that we as a company remain at the vanguard of our profession.
Do all the locks you install conform to British Standard?
Yes. We understand that most insurance companies in the UK only provide adequate cover if the home or business owner has British Standard BS3621 locks fitted to their doors and windows. As a result, at Yourway Locksmith we only carry British Standard parts to ensure you receive the highest quality fittings to your premises.
Do your staff carry all the parts in their vehicles?
Our master locksmiths travel in customised long wheelbase vans, specially designed and equipped to carry any and all parts needed to perform every job, from a straightforward door handle replacement to full repair of an internal security door system in an office block. Whatever the job and wherever you are, Yourway is the best way.
How long will it take for you to arrive?
We understand how frustrating it is to be locked out of your office, home or car – this is why we have a guaranteed ‘within the hour’ service for all clients. If we are not at your location within sixty minutes – no matter where you are – we will carry out the job free of charge. You don’t have to pay a thing!
I've been burgled - what do I do?
Simple – contact us after you have informed the police. At Yourway Locksmiths we carry out a full ‘burglary repair’ service that will replace any and all locks, windows and doors with new items that conform to British Standard and are supported by every insurance company in the UK. When we are finished your home or business will be back to normal – but stronger and more secure than ever.
How much will it cost me?
It’s difficult to say as all jobs are different and some take longer – and require more parts – than others. We are extremely competitive, and our master locksmiths are specialists at what they do. No matter how big or small the work – and we have carried out simple car key replacements to refitting entire security entrances on a tower block – we will provide you with a detailed breakdown of costs at every step of the way, so you know exactly where you stand in terms of fees.
What payment options do I have?
We are not as costly as you might think – we pride ourselves on our extremely competitive prices, and offer a wide range of payment options for our clients. Everything from flat fees to monthly installments and even mini-loans are available via one of our partner agencies, meaning there is a way for every person to receive our expert services.